Customer Service

• Shipping & Delivery
• Privacy & Security
• Returns & Replacements
• Ordering
• Payment, Pricing & Promotions
• Viewing Orders
• Updating Account Information

Shipping & Delivery

We ship packages with UPS or Fedex Ground Service.  Shipping to contiguous United States is calculated by zip code being shipped to, width x length x height , weight, and value of each package to be shipped from Bayside Rug Co, 35131 Lighthouse Road, Selbyville, DE 19975. We do not ship to Alaska, Hawaii, Canada, Caribbean Islands, or addresses outside of the United States.  Additionally, we do not ship to APO or PO Boxes.

Orders typically take 2 to 5 days to be processed before they are shipped.  Once the item has shipped, it may take UPS or Fedex 2 to 7 business days for delivery.  Tracking numbers will be provided for more accurate delivery times.

We are unable to schedule for an exact date or time, or call prior to item delivery.  If you are unavailable to accept your package, the shipping courier may leave the package at the residence or leave a note.

Oversized items that are too large or too heavy to ship with ground couriers will be shipped by UPS Freight Service.  These orders may take up to 2 weeks from shipment date to be delivered.  You will be contacted by UPS Freight Service.  Items will be delivered to the curb side of the address and it is up to the customer to carry the items to its final destination.

Privacy & Security

By visiting baysiderugco.com and using the Bayside Rug Company website, you accept the practices as described in the following Privacy Notice.

We at Bayside Rug Company are committed to ensuring our customers' privacy on the Internet. We preserve and use your customer information in a manner that is intended to maintain the relationship and trust that we have with you.

Bayside Rug Company collects individual customer information that is necessary to fulfill customer orders and inquiries, and anticipate our customers' needs. We also collect anonymous information to help improve the content and relevancy of our website, enhance our customer service, personalize the content and layout for visitors, and generally enhance our customers' buying experience. 

We may wish to communicate with you from time to time via e-mail to provide you with information regarding your account. On occasion, the information gathered through the website might be used to customize your information, or update you on new products or promotions. You may also contact us to update your address or let us know of personnel changes.

As with many websites, we use "cookies" to obtain certain types of information when you access baysiderugco.com. Cookies are alphanumeric identifiers that are transferred to your computer's hard drive to enable our systems to recognize your browser. Accepting Cookies allows you to take advantage of all features available at baysiderugco.com. (The "help" portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to prevent receiving cookies altogether.) 

The Bayside Rug Company does not sell or exchange the e-mail, telephone or postal addresses of our customers, nor is that information made available to third parties except as needed to provide you with the services you have requested. We may employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, or processing credit card payments. Those parties will have access only to information needed to perform their functions. They may not use the information for other purposes. 

You should be aware that whenever you click on a link that takes you to third-party Website, you will be subject to the third party’s privacy policies, not ours. We cannot be responsible for the actions of third parties. We encourage you to read the posted privacy statement and user terms and conditions whenever interacting with, and prior to, providing any personal information to any other Website.

Bayside Rug Company makes every effort to display accurately the products featured on our website. The colors we use and the capabilities of your computer system may affect the colors you see on your screen. 

We also endeavor to provide you with the most current information possible. We strive to include the most recent, accurate, and reliable information on our website. However, there may be occasions when some information featured on baysiderugco.com may contain incomplete or outdated data. Bayside Rug Company reserves the right to correct errors and to update product information at any time. 

In the unlikely event that Bayside Rug Company or substantially all of its assets are acquired, customer information would be one of the transferred assets. 

Additionally, we may release account information when we believe release is appropriate to comply with the law; enforce or apply our Terms of Use and other agreements; or protect the rights, property, or safety of Bayside Rug Company, our users, or others. This might include exchanging information with other companies and organizations for fraud protection and credit risk reduction.

Returns & Replacements

We are delighted to have you as a Bayside Rug Co. customer and hope our merchandise meets your complete satisfaction.

Special price items and sale items are non-returnable and non-refundable.

For all returns, please contact Customer Service within (10) days of delivery at 302-436-6363 to discuss your return and obtain a Return Merchandise Number (RMA#).  At this time, you may ship the return with the assigned RMA# notated on the package.  You are responsible for the cost of returning the merchandise in its original condition and original packaging.  Bayside Rug Co. is not responsible for damages caused by return shipping.  A refund less 15% restocking fee will be granted for products received in their original condition. 

If your product proves to be defective, incorrect or you are missing items, please call Bayside Rug Co. Customer Service and we will make arrangements for a replacement at our expense

Ordering

To place an order, located an item on our website by using the search tool or by browsing a category from the navigation bar.  Click the "Add to Cart" button to add them item to your shopping cart.  Once you are done shopping, you may click the Checkout link at the top of the page to complete your order.  You will be presented with steps to complete your order, which include entering your billing, shipping and payment information.  Complete your order on the final step by reviewing your order and clicking the Place Order button.  You will be emailed an invoice.

Payment, Pricing & Promotions

Visa, Mastercard, Discover and American Express are accepted as payment methods.  All prices subject to change without notice.  Promotions may not be used after the expiration date.  Special price items and sale items are non-returnable and non-refundable.

Viewing Orders

To view an order you have recently placed, click on the My Account link at the top of the page and login.  Once logged in, click on the My Orders link on the left sidebar.   Click on an order to view details.

Updating Account Information

Click on the My Account link at the top of the page.  Once logged in you can use the left sidebar to manage your account including viewing previous orders and managing your address book.